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📝 New Tenant IntakeAll communication must follow the designated channels below. Requests submitted outside these channels may experience delayed response times.
Maintenance Requests — Portal First, Always
Submit via this page before contacting us by any other means: eastwesthelp.com/tenant
General Inquiries — Email
Non-urgent questions: [email protected]
Phone — Urgent Maintenance Emergencies Only
Call (213) 302-6757 for active property emergencies (major leak, no heat, no hot water, electrical hazard). We will respond immediately — no portal entry required for genuine emergencies. For non-emergency repairs, please submit via the portal first so we can track and schedule properly.
For life-safety emergencies (fire, gas leak, flood) call 911 first.
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For emergencies (fire, flood, gas leak) call 911 first, then contact us.